By purchasing a ticket for an event presented by HIP Company, you agree to be bound by these Terms and Conditions.

Terms & Conditions

  1. These Terms and Conditions relate both to sale of tickets and attendance at events. The venue may have further terms and conditions for entry to the performance(s). Terms and Conditions may be subject to change at any time; any changes will be made available through various channels, including venue or presenter websites. Any variations made to these Terms and Conditions will apply only to ticket purchases made after these alterations to the Terms and Conditions have been applied.

  2. Tickets are non-refundable except in the instance of event cancellation, rescheduling or significant relocation, in which case ticket holders may have their tickets refunded or exchange them for an alternative event. HIP Company complies with the Live Performance Australia Code of Conduct regarding refunds.

  3. Neither HIP Company, the ticketing agent nor venue shall be liable for any ancillary costs associated with the cancellation of a scheduled event, including but not limited to travel and accommodation costs. In the event of a cancelled event, HIP Company will use all reasonable endeavours to contact the ticket purchaser in a timely manner to inform them of cancellation procedures.

  4. The right of admission to an event is reserved by venue management or HIP Company. Ticket holders may be removed from the venue should their behaviour adversely impact the enjoyment of the event for other attendees, or if they are intoxicated, under the influence of illicit drugs or inappropriately attired.

  5. Unless explicitly stated by HIP Company and/or the venue, the use of cameras, video and audio recording devices by patrons, including mobile phones, is not permitted. Use of these devices may breach copyright regulations and venue staff may enforce this condition through the removal of infringing patrons.

  6. Concerts produced by HIP Company may be recorded and/or photographed for promotional and archival purposes. By attending, patrons consent to the possibility of their image or voice appearing in recordings, photographs, and associated materials shared online or via other media. Related enquiries can be emailed to info@hip.company.

  7. All children aged 18 and under must be accompanied by a responsible adult at all times. Please check the information on the event page when booking, as age restrictions may apply.

  8. Venue staff may request to search your personal belongings, including any personal bags, prior to entering the event.

  9. Latecomers may not be admitted until a suitable break in the performance, and occasionally not until interval or for the duration of the performance. Any detail regarding lock-outs and latecomer policy is event specific, and will be published prior to the event commencing. Please check event details carefully to avoid disappointment. Refunds are not available to patrons who miss part or all of an event due to lock-out restrictions.

  10. Tickets may not, without the prior consent of HIP Company, be resold or offered for sale for commercial purposes or at a premium above the initial ticket price. HIP Company and/or venue may refuse admission to any ticket holders in possession of resold tickets and no refund will be offered upon refusal of entry.

  11. All reasonable care is taken to ensure ticket prices are correct and only available for sale when intended by HIP Company. Should a technical or human error occur in this publication, HIP Company will use all reasonable efforts to contact the ticket holders prior to cancelling an order processed in error, and may offer tickets at the correct purchase price or a refund of the price actually paid. After exhausting all reasonable efforts to contact the ticket holder without success, the order may be cancelled and a refund processed.

  12. The advertised programme may be varied without notice. Artists may be added or withdrawn from the advertised programme, and the right to vary prices, price reserves and/or seating configuration is at the discretion of HIP Company.

  13. Proof of identity will be required for the collection of tickets at the venue box office. This may include the requirement to show photo identification and/or the credit card used to purchase the tickets. Should proof of identity not match the name of the account the tickets are held under, the venue box office may not release tickets until suitable identification is sighted.

  14. To the extent permitted by law (including, without limitation, the Australian Consumer Law), neither HIP Company, the ticketing agent nor venue shall have any liability to you beyond the face value of the ticket purchased plus any relevant per-transaction handling and delivery fee. These parties shall not be liable for any loss of enjoyment or wasted expenditure.

  15. Neither HIP Company, the ticketing agent nor venue accept any responsibility for any personal property.

  16. To the extent permitted by law, HIP Company disclaims all liability for any injuries caused at events.

  17. Where seating is unreserved, patrons acknowledge they are not entitled to a specific seat.

  18. Where seating is reserved (including single seats, reserved areas, specific pews etc), patrons acknowledge they have viewed and understood the information on the seating map and will sit in the seat/area they have selected.